Frequently Asked Questions

What type of support do you provide?

We provide non- medical, private home support focus on emotional steadiness, daily living support and maintaining quality of life during vulnerable seasons.

Support may include companionship, routine support, cognitive assistance, light household tasks and personal support as outlined in your care plan.

Who is this service for?

Our services are for individuals and families who need extra hands at home, including:

  • individuals experiencing burnout or mental health challenges

  • seniors and individuals with cognitive or memory changes

  • families navigating palliative or serious illness support

  • Individuals recovering from hospitalization or major life events

  • You do not need to be elderly or medically ill to receive support.

    What Services are not provided?

    Personal Support Workers do not provide

    Medical or nursing care

    Childcare without the client present

    Snow shovelling, lawn mowing, raking leaves, or landscaping

    Heavy lifting or property maintenance

    Transportation without prior agreement

    These boundaries are in place to ensure safety and clarity for everyone

    Is this medical or nursing care?

    No.

    We do not provide medical, nursing, emergency, or clinical therapy services.

    If medical or emergency care is required, clients must contact 911 or appropriate healthcare professionals

    How do I get started?

    Simply contact us through our website or by phone/email. We will schedule a private intake conversation to understand your needs, preferences, and schedule before services begin.

    Do I need a referral?

    No referral is required.

    Our services are private-pay and can be accessed directly.

    Will I have the same support worker each visit?

    Whenever possible yes.

    We prioritize consistency and thoughtful matching based on needs, personality and availability. In some cases, more than one worker may be involved to ensure reliable coverage.

    What happens during the intake process?

    During intake, we discuss:

  • the type of support needed

  • routines, preferences and boundaries

  • safety considerations within the home

  • scheduling and frequency of visits

    This allows us to create a support plan that feels steady and respectful.

    Are services confidential?

    Yes.

    All personal information and care details are kept confidential. Our support workers are bound by confidentiality agreements and privacy standards.

    Does the client need to be home during visit?

    Yes.

    Clients must be present during scheduled support hours unless otherwise agreed in writing. We do not provide unsupervised childcare.

    What tasks can support workers help with?

    Depending on the agreed support plan, workers may assist with:

  • companionship and emotional presence

  • meal preparations and light housekeeping

  • laundry and daily routines

  • cognitive and memory support

  • personal support with activities of daily living

    Tasks outside the agreed plan are not permitted

What is your cancellation policy?

We ask for 24 hours notice for cancellations or schedule changes. Late cancellations or missed visits may be subjected to fees.

Can services change over time?

Absolutely. Support needs evolve and schedules or services can be adjusted with communication.

What if something doesn’t feel right?

We encourage open communication. If you have a concern or feedback, please contact management directly so it can be addressed respectfully and promptly.

How is payment handled?

Payment details, rates and billing schedules are discussed during intake and confirmed before services begin.

What if I need to pause or end services?

You may pause or discontinue services at any time with appropriate notice. Likewise, Rise and Restore Home Wellness reserves the right to discontinue services if safety or policy boundaries aren’t upheld.

How do I contact you?

You can reach us through our Contact page , by email or by phone. We aim to respond within a reasonable timeframe.

If you’re unsure whether this services is right for you, we invite you to reach out for a quiet conversation

How does pricing work?

Private pay is based on hours and type of support which is discussed after understanding you’re needs. There is no obligation after inquiry.

How does scheduling work?

Support is scheduled based on availability and client needs. We aim to provide consistency whenever possible. Changes or cancellations require advance notice, as outlined in our Administrative Guidelines.